Understanding our membership numbers

To provide the cover that’s right for our members we underwrite many different schemes, including some plans managed by our Bournemouth-based Health-on-Line team. We also have teams in Bristol and Tunbridge Wells managing our Corporate, SME and Individual memberships. 

We’re working to simplify our membership numbers, which may look different depending on where the scheme is managed.

We realise this is confusing, but here’s a guide to help you out while we do this work.

AXA PPP healthcare Tunbridge Wells numbers are in this format:
AA0000000A
0000000A
AXA/A0000000

AXA PPP healthcare Bristol numbers are in this format:
STP followed by 7 digits

Health-on-line numbers are in this format:
HOL/A0000000

AXA Global Healthcare numbers have these prefixes:
AXI, AXE, AXC, BXI, BXE, BXC, HKE, KVE, OGI
Or Membership number 7000000
(This company brings together the former entities AXA PPP International, AXA Global Protect and AXA Healthcare Management)