The illness COVID-19 has meant we’ve temporarily prioritised the way we deal with your queries.
We’re now focusing on business critical work. This includes supporting you with pre-authorisation, invoice submission and copy remittance requests. This helps ensure your patients continue to get access to the care available to them.
For the time being we have:
These are temporary measures, which we hope to review on or before 1 July 2020. If there are any changes to these restrictions on our normal work we will update you via this website.