We're suspending some of our normal query handling

The illness COVID-19 has meant we’ve temporarily prioritised the way we deal with your queries.

Our focus on business-critical work has meant supporting you with pre-authorisation, invoice submission and copy remittance requests. This helps ensure your patients continue to get access to the care available to them. It’s meant we have suspended contract reviews.

This is a temporary measure, which we hope to review on or before 1 August 2020. If there are any changes to these restrictions on our normal work we will update you via this website.

We’ve now reopened all our phone lines. Please call 01892 503030, Monday-Friday, 9am-5pm, and follow the available options.