COVID-19: new ways of working

To help ensure patient safety, we’ve set up a new Clinical Support Centre, and we’re authorising remote consultations and focusing on business critical work. Click below for more details.

Provider Information Centre

.
How to work with us

How we authorise and pay for your procedures and how our billing principles support your care for your patients.

.
Making healthcare better

How we're creating better health outcomes, a better healthcare experience and better value for your patients - our members.

COVID-19 updates
COVID-19 updates

COVID-19 updates to support your practice, group or facility.

Latest news

New credit note form

We’ve made it easier to submit a credit note or a recoup request to us (we sometimes need to recoup money if we’ve overpaid you, perhaps because an invoice was duplicated or submitted in error). Please click here to find our new credit note form, which you can also find on our Payment Support Service pages.

One telephone number to direct your queries

You asked us to make it easier to deal with our servicing teams, so we’ve launched a single telephone number for your queries. We’ve also increased the hours our teams are available to support you in person (to 9 to 5, Monday to Friday). We answer most of your queries on this website, but if you still need help, please ring 01892 503030 and follow the options. For more information on this service, please click here.