Payment Support issues

We had a problem with our systems on Tuesday 8 and Wednesday 9 September, which means that if you sent us a query via our payment support page ( on those days we won't have received your information.

We've now fixed the problem and invite you to resubmit your query on this page. Apologies for this extra work and thanks for bearing with us.

COVID-19 provisions

To help ensure patient safety, we’re continuing to run our Clinical Support Centre, and we’ll authorise remote consultations until the end of the year. Click below for more details.

Provider Information Centre

How to work with us

How we authorise and pay for your procedures and how our billing principles support your care for your patients.

Making healthcare better

How we're creating better health outcomes, a better healthcare experience and better value for your patients - our members.

COVID-19 updates
COVID-19 updates

COVID-19 updates to support your practice, group or facility.

Latest news

New credit note form

We’ve made it easier to submit a credit note or a recoup request to us (we sometimes need to recoup money if we’ve overpaid you, perhaps because an invoice was duplicated or submitted in error). Please click here to find our new credit note form, which you can also find on our Payment Support Service pages.

One telephone number to direct your queries

You asked us to make it easier to deal with our servicing teams, so we’ve launched a single telephone number for your queries. We’ve also increased the hours our teams are available to support you in person (to 9 to 5, Monday to Friday). We answer most of your queries on this website, but if you still need help, please ring 01892 503030 and follow the options. For more information on this service, please click here.