I have queries relating to AXA PPP healthcare or Health-on-Line members

Please download and fill out the appropriate form from the boxes below. Then choose the matching button to submit the form to us.

Choose 'new query' if you haven't yet contacted us about these invoices. 

Choose 'existing query' if you have already received a response from us and have further queries.

To enter your patients’ membership numbers correctly, please check the formats our systems recognise.

AXA PPP Tunbridge Wells policies have membership numbers like this:
AA0000000A; 0000000A or AXA/A00000000.

Health-on-Line policies have membership numbers like this:
HOL/A0000000

I have multiple new queries

Please enter your query details on this form and upload the completed form using the appropriate button below.


I have multiple existing queries

Please enter your query details on this form and upload the completed form using the appropriate button below.

Our systems are secure and comply with GDPR. You don't need to protect your submissions, spreadsheets or other documents with passwords.

Please don’t upload new invoices here: our e-billing provider Healthcode handles invoicing for us.

If your queries relate to AXA PPP Bristol policies (membership numbers in the format STP followed by 7 digits), you'll need to fill out a different form for these. Please click here to go to the Bristol option.

If your queries relate to AXA Global Healthcare members, your payment reference will read AXA PPP International, and the membership numbers will have these prefixes: AXI, AXE, AXC, BXI, BXE, BXC, HKE, KVE, OGI, or a number in this format: 7000000. Please click here to submit your query.