Individual provider support

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My query relates to recognition and changing my details

Our e-billing provider Healthcode handles recognition and changes to details for us.

Please check that your practice fits our recognition criteria here.

Please click on the button below to enter your details on Healthcode's Private Practice Register (PPR).

We are unable to process any new applications or changes to your details unless you're registered with the PPR.

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Our Billing Principles and Schedule of Procedures and Fees

You’ll find most of the codes you need on our Schedule of Procedures and Fees, along with what we expect to be charged for these, including consultations and sessional treatment (chapter 1.5).

Billing Principles/Schedule of Procedures and Fees


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What treatment has been agreed for my patient?

We’re sorry, but our commitment to confidentiality means that we can’t discuss with you what treatment we have agreed to cover.

Please discuss agreed treatments directly with your patient, who can give you the authorisation number.

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I'd like to submit a post-operative uplift request, multiple specialist request and/or query your Billing Principles

Our Specialist Fees and Contracting Team deal with all multiple specialist requests and post-operative uplifts as well as queries about our Billing Principles.

Please click here to submit the appropriate information.

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Can't find a code?

The Clinical Coding and Schedule Development Committee may have changed some of the codes you've used in the past. So if you're not sure which code to use for treatment, please contact us using this form.


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I'd like to upload a medical report to support a claim for a specific UK member

Sometimes we’ll ask you for a medical report so we can make a decision about a member’s claim. We’ll usually tell you where to send this information, so please follow this instruction to help us deal with the query quickly. If you’re not sure where to send a medical report and it is for a UK policy, please enter the individual’s membership number and select ‘go’. You’ll then be able to submit the report. This may take a little more time, but we’ll make sure it gets to the right place.  

If the member has an international policy, please click here.


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Other queries

Please select from one of the following categories:

I'd like to review my contract with AXA PPP healthcare


I have a query about my recognition status with AXA PPP healthcare


Contracts and Terms of Recognition


Billing or invoices


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Healthcode issues?

If you are having trouble using Healthcode, you can find their contact information using the link below


My bank details

Our members’ policies may not cover everything, so when there is an excess or some other type of shortfall we want to give your patients your bank details so they can send the money straight to your bank account. If you want us to do this for you, please click here and let us know.


Worried about fraud?

Please call our 24-hour confidential tip-off line on:

Provider privacy policy