Regulatory payment changes

From 1 November, to meet regulatory requirements, we’ll separate your payments depending on whether we cover your patients’ treatments under an insurance policy or a trust-administered scheme.

We’re not changing your payment date or frequency, but you may see an additional payment reference when we pay you. 

If you don’t bill us electronically you may receive an additional paper remittance when we pay you.

For more information, FAQs and how to bill us electronically, please click here.

Individual providers

I would like help with:

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Billing or invoices



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Fees, codes, recognition, contracts and other queries



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Procedures outside AXA PPP healthcare's network of facilities


Billing and Invoices

I would like to upload a new invoice to Healthcode

AXA PPP healthcare works with e-billing provider Healthcode to manage invoicing. Please visit Healthcode’s website to upload your invoices.

If you need to upload documents to support a query on an invoice you’ve already submitted, please see ‘I have a query on invoices I’ve already submitted’, below right.

I have a query on invoices I’ve already submitted

Support for invoice queries relating to single and multiple members; AXA PPP healthcare, AXA PPP Bristol and Health-on-Line; plus general payment queries. You can upload information to support your query here.

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