Payment Support issues

We had a problem with our systems on Tuesday 8 and Wednesday 9 September, which means that if you sent us a query via our payment support page ( on those days we won't have received your information.

We've now fixed the problem and invite you to resubmit your query on this page. Apologies for this extra work and thanks for bearing with us.

COVID-19 provisions

To help ensure patient safety, we’re continuing to run our Clinical Support Centre, and we’ll authorise remote consultations until the end of the year. Click below for more details.

Facilities support

I would like help with:

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Becoming recognised


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Billing or invoices


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A different query


Billing and Invoices

I would like to upload a new invoice to Healthcode

We work with e-billing provider Healthcode to manage invoicing. Please visit Healthcode’s website to upload your invoices.

If you need to upload documents to support a query on an invoice you’ve already submitted, please see ‘I have a query on invoices I’ve already submitted’, below right.

I have a query on invoices I’ve already submitted

Support for invoice queries relating to single and multiple members; our new brand AXA Health and our old brands AXA PPP healthcare, AXA PPP Bristol and Health-on-Line; plus general payment queries. You can upload information to support your query here.

Worried about fraud?

Please call our 24-hour confidential tip-off line on:

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