One telephone number to direct your queries

You asked us to make it easier to deal with our servicing teams, so we’ve launched a single telephone number for your queries. We’ve also increased the hours our teams are available to support you in person (to 9 to 5, Monday to Friday). We answer most of your queries on this website, but if you still need help, please ring 01892 503030 and follow the options. For more information on this service, please click here.

Facilities support

I would like help with:

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Becoming recognised

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Billing or invoices

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A different query

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Billing and Invoices

I would like to upload a new invoice to Healthcode

AXA PPP healthcare works with e-billing provider Healthcode to manage invoicing. Please visit Healthcode’s website to upload your invoices.

If you need to upload documents to support a query on an invoice you’ve already submitted, please see ‘I have a query on invoices I’ve already submitted’, below right.

I have a query on invoices I’ve already submitted

Support for invoice queries relating to single and multiple members; AXA PPP healthcare, AXA PPP Bristol and Health-on-Line; plus general payment queries. You can upload information to support your query here.

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