We had a problem with our systems on Tuesday 8 and Wednesday 9 September, which means that if you sent us a query via our payment support page (https://provider.axappphealthcare.co.uk/payment-support-service/) on those days we won't have received your information.
We've now fixed the problem and invite you to resubmit your query on this page. Apologies for this extra work and thanks for bearing with us.
To help ensure patient safety, we’re continuing to run our Clinical Support Centre, and we’ll authorise remote consultations until the end of the year. Click below for more details.
We work with e-billing provider Healthcode to manage invoicing. Please visit Healthcode’s website to upload your invoices.
If you need to upload documents to support a query on an invoice you’ve already submitted, please see ‘I have a query on invoices I’ve already submitted’, below right.
Support for invoice queries relating to single and multiple members; our new brand AXA Health and our old brands AXA PPP healthcare, AXA PPP Bristol and Health-on-Line; plus general payment queries. You can upload information to support your query here.