Making healthcare better, together

Latest news on payments and fees

Payment changes

You may start seeing an increase in separate payments to your bank account this year. This may happen if your patients are covered by insurance companies for which we provide a claims administration service. For more details click here.

We've updated our spinal injection codes

We've adopted The Clinical Coding & Schedule Development Group's (CCSD) new spinal injection codes. You'll find details of the codes and fees in our Schedule of Procedures and Fees, Important Changes section, February 2020. The new codes are also listed on the CCSD website, Chapter 3.3.

COVID-19: changes to care & phone lines to reopen

As private elective care resumes, we'll be shortly be writing to our members explaining how they can progress or start treatment. 

In the meantime, to ensure patients with time-critical needs get appropriate care, we'll continue running our Clinical Support Centre. Please listen here to a short podcast from Sarah Taylor, our Head of Specialist and Practitioner Relations, on what this means for patients.

We’ll temporarily continue to authorise remote consultations and assessments, where clinically appropriate. (We'll review this decision by 1 September 2020.) 

We’ve now reopened all our phone lines. Please call 01892 503030, Monday-Friday, 9am-5pm, and follow the available options.

We continue to focus our payment and fees teams on business critical work. This means we’ve suspended contract reviews. (We'll review this decision by 1 August 2020.) 

We’re also supporting our members with a new Customer Promise, which will assess and adjust for any impacts of the delays in treatment during the coronavirus crisis. This process will be overseen by an independent auditor. Please find out more here.

For more information on how we’re supporting patients and your practice, please click below.

How can we help?

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Individual providers

Support for specialists, practitioners and their medical billing agency representatives

Individual providers are:

  • GMC-registered specialists who hold, or have held, a substantive post in the NHS or the Armed Forces
  • practitioners or therapists registered with their relevant professional body

Please visit our recognition page for more details


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Group practices

Support for specialist, practitioner and therapeutic group practices

Group practices are limited liability partnerships which have agreed (or wish) to offer services to our members based on quality and cost guarantees. This may include treatment at physiotherapy, osteopathy and chiropractic clinics or mental health therapy practicies, or consultations at specialist-led centres



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Support for hospitals, clinics, scanning centres and other facilities

"Facilities" cover the wide range of clinical centres where our members receive their treatment, and can range from hospitals to walk-in clinics.




Latest news

New credit note form

We’ve made it easier to submit a credit note or a recoup request to us (we sometimes need to recoup money if we’ve overpaid you, perhaps because an invoice was duplicated or submitted in error). Please click here to find our new credit note form, which you can also find on our Payment Support Service pages.

One telephone number to direct your queries

You asked us to make it easier to deal with our servicing teams, so we’ve launched a single telephone number for your queries. We’ve also increased the hours our teams are available to support you in person (to 9 to 5, Monday to Friday). We answer most of your queries on this website, but if you still need help, please ring 01892 503030 and follow the options. For more information on this service, please click here.