From 1 November, to meet regulatory requirements, we'll separate your payments according to which area of our business covered your patients' treatments. We're not changing your payment date or frequency, but you may see an additional payment and an additional remittance when we pay you.
For more information, click here.
Support for specialists, practitioners and their medical billing agency representatives
Individual providers are:
Please visit our recognition page for more details
Support for specialist, practitioner and therapeutic group practices
Group practices are limited liability partnerships which have agreed (or wish) to offer services to our members based on quality and cost guarantees. This may include treatment at physiotherapy, osteopathy and chiropractic clinics or mental health therapy practicies, or consultations at specialist-led centres
Support for hospitals, clinics, scanning centres and other facilities
"Facilities" cover the wide range of clinical centres where our members receive their treatment, and can range from hospitals to walk-in clinics.
From 1 November, to meet regulatory requirements, we’ll separate your payments according to which area of our business covered your patients’ treatments. We’re not changing your payment date or frequency, but you may see an additional payment reference and an additional remittance when we pay you.
For more information click here.
From 23 October, we’re switching to a new service to send you secure emails. If you regularly receive secure emails from us, you’ll need to re-register your details in a simple, one-off process the next time we contact you via this new service. For more details click here.
We’ve listened to feedback from oncologists who told us they needed clarity on charging for their services. We’ve now introduced a radiotherapy fee schedule. We believe this will make working with us more straightforward, transparent and fairer for everybody. You can find out more in the ‘Important changes’ section of our Schedule of Procedures and Fees (PDF dated March 2019), or Chapter 20 of our Schedule, Radiotherapy.
We've rewritten our Billing Principles to give you clarity in your work with us and better support for your patients’ care. You can find the new Principles on our Schedule of Procedures and Fees page.
We’re simplifying the number of systems supporting your patients and your practice. This means changing some of your patients’ membership numbers.
Please check the membership number your patient gives you when you submit invoices. It may be different from the membership number stored in your own records.
Please use the new number, and update your systems accordingly.