Making healthcare better, together

COVID-19: thank you for your work for our members

We know you’re keen to continue providing care for your private patients, and we’d like to thank you for your dedication in this unprecedented situation.

To help safeguard your patients you asked us if you could carry out consultations remotely, and we’re happy to authorise this, if you feel it’s clinically appropriate, until further notice. We’ll update you on this website if anything changes.

In enabling temporary remote consultation, we’ve considered how to ensure principles such as confidentiality, clinical relevance, patient consent, GDPR compliance, strict billing procedures, and so on are adhered to. What we decided was that, as you are the people ensuring good healthcare for our members, we trust you to do the right thing.

We look forward to our continuing to work together during this challenging time. We’ll keep you posted on any changes that affect your practice, group or facility as soon as we can. Please click on the button below for updates.

How can we help?

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Individual providers

Support for specialists, practitioners and their medical billing agency representatives

Individual providers are:

  • GMC-registered specialists who hold, or have held, a substantive post in the NHS or the Armed Forces
  • practitioners or therapists registered with their relevant professional body

Please visit our recognition page for more details


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Group practices

Support for specialist, practitioner and therapeutic group practices

Group practices are limited liability partnerships which have agreed (or wish) to offer services to our members based on quality and cost guarantees. This may include treatment at physiotherapy, osteopathy and chiropractic clinics or mental health therapy practicies, or consultations at specialist-led centres



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Support for hospitals, clinics, scanning centres and other facilities

"Facilities" cover the wide range of clinical centres where our members receive their treatment, and can range from hospitals to walk-in clinics.




Latest news

New credit note form

We’ve made it easier to submit a credit note or a recoup request to us (we sometimes need to recoup money if we’ve overpaid you, perhaps because an invoice was duplicated or submitted in error). Please click here to find our new credit note form, which you can also find on our Payment Support Service pages.

One telephone number to direct your queries

You asked us to make it easier to deal with our servicing teams, so we’ve launched a single telephone number for your queries. We’ve also increased the hours our teams are available to support you in person (to 9 to 5, Monday to Friday). We answer most of your queries on this website, but if you still need help, please ring 01892 503030 and follow the options. For more information on this service, please click here.